Contact information
Contact Information
If you have any questions about your order, shipping, returns, products, or our policies, please contact us using the information below.
Fright Lab
Website: frightlab.store
Email: support@frightlab.store
Location: Ontario, Canada
For order-related inquiries, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
For damaged, defective, incorrect, or missing items, please include clear photos or videos where applicable.
We aim to respond to customer inquiries within 1–2 business days.
General Support
Returns & Refunds
Please contact support@frightlab.store before sending any item back.
Shipping & Tracking
For questions about delivery or tracking, email support@frightlab.store and include your order number.
Business Hours
Customer support inquiries are reviewed Monday through Friday, excluding holidays.
You can also use the contact form available on frightlab.store.