Shipping policy
Shipping Policy
Last updated: September 14, 2026
At Fright Lab, we aim to make shipping simple and affordable. Free shipping is available on most orders, although shipping charges may apply in certain locations depending on the destination and available carrier services.
Free Shipping
We offer free standard shipping to most destinations we serve.
In some cases, particularly for remote, rural, extended-service, or higher-cost delivery areas, we may need to charge a shipping fee.
If a shipping charge applies to your order, the amount will be clearly displayed during checkout before you complete your purchase.
You will never be charged an additional shipping fee after your order has been placed without your approval.
Shipping Costs
Shipping costs, when applicable, depend on factors such as:
- your delivery location;
- carrier availability;
- remote or extended-area delivery fees; and
- other destination-specific shipping costs.
The final shipping charge, if any, will always be shown at checkout.
Order Processing
Orders are processed as quickly as possible after they are placed.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Processing times may be longer during periods of high demand, promotional events, holidays, or circumstances outside our control.
Estimated Delivery
Estimated delivery times may vary depending on your location and the shipping service available for your order.
Any delivery estimate provided on our website, during checkout, or in your shipping confirmation is an estimate and not a guaranteed delivery date.
Delivery may occasionally be delayed because of:
- carrier delays;
- severe weather;
- customs processing;
- holidays;
- unusually high shipping volumes;
- incorrect or incomplete addresses; or
- other circumstances outside Fright Lab's reasonable control.
Tracking
Where tracking is available, you will receive tracking information by email once your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, contact us immediately at:
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.
Fright Lab is not responsible for orders delivered incorrectly due to inaccurate information supplied by the customer.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
- checking around your property or delivery location;
- asking other members of your household;
- checking with neighbours where appropriate; and
- contacting the shipping carrier.
If you are still unable to locate your order, contact us at support@frightlab.store and we will assist you where possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible.
Include:
- your order number;
- a brief explanation of the issue; and
- clear photos or videos where applicable.
Contact us at:
Please also review our Return & Refund Policy for additional information.
International Orders
For orders shipped internationally, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.
Where applicable, these charges are generally the responsibility of the customer unless otherwise stated during checkout.
Customs processing may also affect delivery times.
Delivery Restrictions
We may be unable to ship to certain addresses or locations due to carrier restrictions, unusually high shipping costs, legal restrictions, or other logistical limitations.
If we cannot reasonably deliver your order, we will contact you and provide an appropriate resolution, which may include cancelling and refunding the order.
Contact Us
For questions about shipping, tracking, or your order, contact:
Fright Lab
Website: frightlab.store
Email: support@frightlab.store